Customer Protections
Grace Miller & Co have various customer policies and protections to ensure we uphold the highest standards for our work. You will find these below.
View Membership Certificate
Grace Miller has been a member of ARMA, the Association of Residential Managing Agents, since 2002. ARMA is the leading professional body for residential managing agents in England & Wales and promote the highest standards of management and professionalism.
Propertymark is the leading membership body for property agents. Membership is conditional on compliance with rules and a code of conduct which can be viewed here. You can also see our membership certificate on this page.
The Institute of Residential Property Management (IRPM) is the professional body for residential property management specialists and provides nationally accredited qualifications, guidance on career pathways and resources, to assist property managers within their roles. IRPM is dedicated to supporting, building, and setting the standards of the profession.
Grace Miller is a member of the Property Redress Scheme which is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Our complaints procedure.
We sincerely hope our customers never need to make a complaint about our service, but in the unlikely scenario that this does come about, we have a robust complaints procedure in place to ensure that your issue is handled quickly and professionally. Just click the complaints procedure button find out more.
