Customer Reviews
Grace Miller & Co have been in the property business since 2000, in that time we have garnered lots of customer reviews, take a look at some of our independent Google Reviews on this page.
We have bought three rental properties through Grace Miller and I have to say they are by far the best estate agent we have ever dealt with. For each flat they kept us informed and reassured throughout the process and made sure everything stayed on track.They also now let and manage all three properties for us. Chris Brewer handles everything effortlessly, taking whatever issues come up in his stride and always providing sensible, pragmatic advice.All three flats are in buildings managed by Grace Miller's block management department and the service from them is just as good. Responsive, efficient and highly professional.In all our dealings with Grace Miller we have been thoroughly impressed by their knowledge, efficiency and expertise throughout and we cannot recommend them highly enough.
Mark Pollington
As a Director of a Management Co. that has had Grace Miller as its Managing Agents for over 20 years, I have pleasure in highly recommending them. They provide a very personal and professional service and are easy to contact to discuss any issues that may arise. I find them reliable and efficient in taking care of the maintenance, repairs, pest control, and decoration of the common areas of the flats as well as the gardens. In tackling major works they are prompt in acquiring quotations, delivering the necessary notices to leaseholders before the work can begin and then ensuring it is completed on budget and to the required standard. As a Director, I am especially grateful to them for dealing with all legal requirements (especially as new ones come into being) regarding health and safety, insurance, accounting, etc. as well as setting budgets and collecting service charge payments from leaseholders. I have always found them pleasant, helpful and responsive and would not hesitate to recommend Grace Miller as excellent Managing Agents.
Jane Clist
Superb service from Chris and his team, never come across a harder working estate agent who is both genuinely engaged with the selling process and cares about what he does. Initially we weren’t sure about using an independent agent as we have used larger companies before, but the personal service we received made all the difference. The whole process was stress free, we were kept informed every step of the way and our property went under offer in less than 3 weeks after going on the market! Looking forward to Christmas in our new home.Cannot recommended Grace Miller highly enough. Thank you!
AA AA
Grace Miller has been appointed as managing agent for our building since 2014.Over the last 10 years we have had an excellent relationship as result of this major improvements projects taken place to keep the property in good condition. We have had 4 different agents since then, all were professional with comprehensive knowledge/expertise in this field. The most recent agent Lizzie Tebay who has taken over our property since 03/2024 is an excellent, professional,knowledgeable person and very keen on delivering high quality support/ service. I wish her all the success and progress in her career in this industry. Dr salah Tarighi
Salah Tarighi
We have rented a house through Grace Miller for the past 5 years and we have received an outstanding service. Our agent - Chris Brewer - was always available and extremely helpful, assisting us with any issue we had with the house on the shortest notice. He was also the point of liaison between us and the landlord and was always keen to find a solution that was fair and working for both parties. We are really pleased with the service we have received from Grace Miller and happily recommend them to potential buyers / tenants.
TAM SPIRIDONOV
Grace Miller has provided property management services to the 34 apartment block at craigside in Kingston upon Thames.During this time Grace Miller has always provided reliable and effective management, quick to pick up and resolve problems as they arise. I have found that they are always ready to listen, respond and then identify practical alternatives and recommend cost effective solutions.During the last 4/5 years they have overseen the implementation of a number of safety improvements including fire safety assessments, installation of lightening protection, CCTV security system, lift maintenance, major ventilation upgrades, improvements in garden maintenance and most recently making arrangements for the implementation of external decoration of the building.I would particularly like to express my appreciation to David Underwood who is the manager assigned to craigside property management and Sally Haresign (his very able predecessor).As a director of the building, I have always found David to be professional, friendly and ready to help, implementing projects efficiently and cost effectively. Best wishes and appreciation to him, Sally and Grace Miller for the new year. Bernard Walsh 👍
Bernard Walsh
I am a director of a block of flats, managed by Grace Miller over the last 4 years. I can wholeheartedly recommend them. They are very efficient, pro-active, easy, pleasant and quick to communicate with, and most importantly get things done. We have just had a major external makeover of the block, and this was achieved with them managing the project very well, and keeping both tenants and leaseholders in touch about progress all the time.
Tiggy Hooper
An absolute joy to work with, Grace Miller have been nothing but professional, prompt and reliable after their appointment in early 2016 - helping to bring our block of 36 flats in Kingston back to good order after years of neglect from previous management.The previous agent had left the accounts in disarray, and neglected all aspects of Health & Safety, as well as essential maintenance and building work.I am pleased to say that after the professional and efficient services of Grace Miller and Sally Haresign in particular, things are now in much better order, (and that is whilst dealing with all manner of unexpected issues, including the brilliant response to and round the clock work by many members of the team following a fire at the flats).Plans of action for works required have been drawn up, quotes meticulously sought and acquired on time. Work then carefully followed, and completed on time to budget. Impressively thorough in all areas of their work.I would have no hesitation in highly recommending them - thank you Grace Miller.
Ben Grosvenor
I have nothing but good things to say about Grace Miller. They have been out managing agents for several years now and I can't praise them highly enough.We were extremely dissatisfied with our previous managing agent. However, Grace Miller promptly resolved our issues and set us on the right path both financially and in terms of maintenance of the development, resident safety and legal compliance.For several years now, we've had peace of mind knowing we're in the hands of a professional, courteous and detail-oriented company. One that goes the extra mile to address even the smaller matters that truly make a difference to our residents.I would not hesitate to recommend Grace Miller - they've been fantastic.
Maddie Shacklock
Brilliant agency! We are renting tenants & have been renting the flat we live in through Grace & Miller for the past 3 years and we would definitely recommend them! Their services are spotless, fast and very professional. Chris, our letting agent is super helpful and efficient whenever we need help with anything related to our tenancy or the flat! Also, Grace and Miller manage all blocks of flats - communal parking, bike shed & green areas are very well taken care of weekly, staircases are spotlessly clean & recently painted !
Roxana G
I had the fortune landing into the professional hands of Chris Brewer. He has been honest and straightforward with me in the buying process. For me it was a long rocky journey with conveyancing but any time I needed help Chris went above and beyond to help me find the best there is to move the sale forward! For me it was important to know Chris will always respond promptly to my emails or texts and never leave me in the dark! If you are first time buyer or selling your property I won't trust anyone more than Chris and his outstanding department at Grace Miller and Co!Thank you!
Borislava Vodenicharova
Just want to thank Lizzie for sorting out my key fob. It had been working for years, then when Grace Miller took over management it was deactivated for some reason. Whilst this was very inconvenient and irritating for me, I was impressed with Lizzie as she communicated with me daily as she tried to sort it out with the tech company. Communication is so helpful in these situations, as you feel listened to. Lizzie was 'on it' and it was solved within the week. Thankyou! Merry Christmas 🙂
Sharon Maxwell
We have been dealing with Grace Miller for several years now and have recently switched our property to their Managed Service. I cannot praise the Grace Miller team enough.Phone calls are taken promptly, there seems to be hardly any staff turn over so you and your property are known to their employees, all of whom understand and treat your every request with a kind, positive, knowledgeable and pro-active attitude. Communication and friendliness get 10/10.Add to this most reasonable fees and you can not ask for a better agency and/or property management company.Thank you Grace Miller Team, you are a true gem!
Ria Epps
We recently moved to Grace Miller to look after our development, and I cannot recommend them highly enough. We considered two other companies, but the personal approach, attention to detail and professionalism of Grace Miller team, and especially Jonathan, made our decision an easy one. Jonathan has been instrumental in the successful migration to them, and we have been happy with the choice we made with the 5 months that followed since. Things get addressed in a timely manner, they are always organised and monitor contractors and recurring maintenance visits, communication is excellent and they are always very helpful with many questions we may have. Their services are also priced very competitively (another reason we chose them). Thanking the Grace Miller team for their hard work!
Natalia Hart
